FREQUENTLY ASKED QUESTIONS
I HAVE MADE A BOOKING BUT NOT RECEIVED MY GENERAL INFORMATION PACK YET. WHAT SHOULD I DO?
All ISS2020 bookings will receive the General Information Pack in mid-December 2019 via email.
Is lunch provided during summer school?
Students are encouraged to bring their own lunch otherwise they are welcome to purchase fresh hot and cold food from The McDonald College cafeteria each day, which is on the venue grounds. Due to safety restrictions students are not allowed to leave the College on lunch breaks.
What do I need to bring or prepare?
Students will be emailed a General Information Pack in December 2019, which details everything they need to bring in terms of clothing and amenities and what they need to know before attending.
How do I get there?
There is limited car parking on site and most students will commute via public transport. The McDonald College has a security private entrance, which allows students to commute via North Strathfield station to the College from outer and inner Sydney.
I am sick/injured and can no longer attend. Can I get a refund?
We understand that some students may obtain injuries or become sick prior to summer school, which is why we offer a 50% refund upon presentation of a medical certificate. We do not issue credits or refunds to students who can simply no longer attend, however, compassionate grounds may warrant a credit to be used at a later date. This is case-by-case only and is subject to strict approval.
I haven't received a booking confirmation yet. What should I do?
Our booking system will automatically send an email confirmation once the transaction has occurred. If you have not received your confirmation email please contact us at firstname.lastname@example.org and supply your booking name and details.
Students and families travelling from outside of Sydney will need to make their own arrangements as this is not offered on-site. We have a list of suggestions in our Accommodation Information Sheet.
TERMS & CONDITIONS
We offer a 50% refund (upon presentation of a medical certificate) to students who have sustained an injury or as sick prior or during summer school. International Summer School reserves the right to retain a $100 administration in the case of credit approval.
INTERNATIONAL GUEST FACULTY
All international guest faculty are subject to availability. International Summer School reserves the right to make changes to the ISS2020 faculty at any time.